SHIPPING – $9.99 for orders over $149 or FREE on orders over $249

Frequently Asked Questions

Frequently Asked Questions
April 6, 2021 Hailey Blanc

FAQ

We only ship products across Canada 🇨🇦

Here are answers to some frequently asked questions.

Ordering

How do I place an order through Shroombudz?

It’s super simple.

  1. Browse and shop for products that you like.
  2. Add the quantity of the products either through our quick add function or by clicking through the product page.
  3. Once you’re done adding products into your cart, click the CART icon to checkout.
  4. If you have a coupon code, add your coupon code in the COUPON prompt.
  5. Click PROCEED TO CHECKOUT and fill out the corresponding information for shipping and payment.
  6. Once all the required fields have been filled out you can click PLACE ORDER.
  7. On the Checkout Confirmation page, you’ll see instructions along with your order number. This will show you how to send an Interac E-transfer. Your order will only ship once the E-transfer has been received by us.
  8. Once we have the E-Transfer the order will go through processing and it will be shipped within 1 business day. Once the order is shipped, you’ll receive a tracking number from us.

 

Can I order outside of Canada?

No. We only ship within Canada.

When does my order ship out?

All orders and payment received by 9AM PST will be shipped on the same day. If we receive your order and payment after 9AM PST, your order will be shipped the following business day.

Can I cancel, edit, or add to my order?

If you want to edit, add, or cancel your order please email us at [email protected]

Once shipped, we are unable to make any adjustments to your items or your shipping address.

What is your return policy?

All products sales are final. No cash refunds, returns or exchanges.

How is my order packaged and shipped?

We ensure that the package is packaged with care and vacuumed sealed (for cannabis products). This protects your purchase and your privacy.

We use Xpresspost mailers which are secure and discreet.

Payment

What types of payment do you accept?

We only accept Interac E-transfers, as this is a safest payment method.

How much is shipping?

We use Canada Post Xpresspost for all orders and for any order spending over $149 in total before tax and after discount will get free shipping.

However, if it doesn’t meet the requirement above, a flat rate of $14.99 shipping fee will be charged.

What happens after I send you my E-transfer?

Once the E-Transfer is sent, a customer service specialist will process your payment. It may take up to 24 hours for us to verify the payment and process your order.

Once we verify your payment and process your order, we notify you by email and send you a tracking number, as the order is on it’s way to you.

How do I send an Interac E-transfer?

Use your online banking or credit union to send an E-Transfer to us. The email and secret answer will be supplied to you at checkout.

What happens if I don't send you the payment?

Once the order is placed, the next step is to send your E-Transfer to us. We keep the order on hold until the payment is received.

If there’s no payment after two days, then the order is canceled.

Shipping, Handling, and Tracking

How do I change my shipping address?

If you need to change your shipping address you can do so in your account profile. Feel free to reach out to our customer service team and they will be able to submit changes.

Where can I find my tracking number?

Your tracking number is emailed to you when your package ships.

How long will it take before I receive my order?

Once processed, orders can take 3-7 business days for delivery.

Additional delays can occur due to:

  • Holiday Seasons
  • Postal Service Delays
  • Extreme Weather Conditions
  • Acts of Nature
  • *Rural areas may need to allow an additional 1-3 business days for delivery.

What if I have a community mailbox?

All orders are shipped with ‘required signature upon delivery’ to confirm that you have received the package.

It says my packaged was 'delivered' but I never received it.

There are two possible scenarios here:

  • The postal worker delivered the package to a wrong mailbox
  • The postal worker scanned the package as “successfully delivered,” but it’s actually delivered the next business day.

Why doesn't the tracking number I received from you work?

We email the tracking number before scanning the package at the post office. It won’t show up as trackable on the Canada Post site until the package is scanned by the post office. The correct tracking should show up by the end of the business day. (Please wait up to 24 hours for your tracking number to show a location before contacting us.)